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Privacy Policy

At Jodya Travel, we prioritize your privacy and are committed to protecting your personal information. We comply with all relevant data protection laws, including Moroccan Law No 09-08, GDPR, and other applicable international regulations, ensuring that your information is handled securely and responsibly. This policy outlines how we collect, use, disclose, and safeguard your personal information and explains your rights and choices regarding your data.

CHANGES TO THIS POLICY

We may update this policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and the revised policy will take effect immediately upon posting.

COLLECTION OF PERSONAL INFORMATION

We may collect personal information about you in the following ways:
  • Directly from You: When you contact us, make a booking, subscribe to our newsletter, fill out forms on our website, or communicate with us via email or phone.
  • Third Parties: With your consent, we may collect information from trusted partners or publicly available sources.
Types of personal information we may collect include:
  • Contact details (name, email, phone number, address)
  • Date of birth and nationality
  • Travel preferences and requirements
  • Payment information for booking and transactions
  • Communication history and feedback
We prioritize collecting information directly from you whenever possible.

USE OF PERSONAL INFORMATION

We use your personal information for the following purposes:
  • To Provide Services: Organizing and managing your travel experiences, including bookings, accommodations, and activities.
  • Communication: Informing you about your bookings, updates, and offers.
  • Marketing and Promotions: Sending you newsletters, special offers, and promotional materials (with your consent).
  • Customer Feedback: Inviting you to participate in surveys to improve our services.
  • Legal Compliance and Security: Ensuring compliance with legal obligations and protecting our rights.
We will not use your personal information for any other purposes unless we have your consent or are required by law.

LAWFUL BASIS FOR PROCESSING

We process your personal information using the following legal grounds:
  • Contractual Necessity: To fulfill our obligations related to your travel bookings and payments.
  • Legitimate Interest: To enhance our services and maintain customer relationships.
  • Consent: For marketing communications and participation in surveys (you can withdraw consent at any time).
  • Legal Compliance: To fulfill legal obligations, including accounting and regulatory requirements.

DISCLOSURE OF PERSONAL INFORMATION

We may share your personal information with:
  • Service Providers: Such as hotels, transport companies, tour guides, and payment processors to fulfill your bookings.
  • Business Partners: When collaborating on special tours or promotions.
  • Legal Authorities: If required by law or to protect our legal rights.
  • Third-Party Platforms: For payment processing or marketing (only with your consent).
Some partners may be located outside your home country, which may involve international data transfers. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

DATA SECURITY AND RETENTION

We take reasonable steps to protect your personal information from unauthorized access, misuse, or loss by:
  • Using secure servers and data encryption.
  • Restricting access to personal information to authorized personnel.
  • Regularly reviewing security practices and procedures.
Your personal information is retained only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Information that is no longer needed is securely deleted or anonymized.

INTERNATIONAL DATA TRANSFERS

Jodya Travel operates globally, and your personal information may be transferred and processed in countries outside your country of residence. We ensure that such transfers comply with applicable data protection laws, including:
  • GDPR for clients from the EEA and UK.
  • Moroccan Law No 09-08 for clients within Morocco.
When transferring data internationally, we use appropriate safeguards, such as data protection agreements and secure servers, to ensure your personal information remains protected.

ACCESS AND CORRECTION OF PERSONAL INFORMATION

You have the right to:
  • Access the personal information we hold about you.
  • Request corrections if the information is inaccurate or incomplete.
  • Withdraw consent for marketing communications at any time.
To exercise these rights, please contact us at info@jodyatravel.com. We may require proof of identity to process your request.

INTERNET USE AND COOKIES

We strive to maintain secure internet connections, but data transmission over the internet is not completely secure. Any information you transmit is at your own risk. Our website uses cookies to:
  • Enhance user experience.
  • Analyze site traffic.
  • Provide personalized marketing (with your consent).
You can disable cookies through your browser settings, though this may affect some website functionalities.

THIRD-PARTY LINKS

Our website may contain links to external sites. We are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies before providing personal information.

YOUR RIGHTS AND CHOICES

Depending on your location and applicable data protection laws, you may have the following rights:
  • Right to Access: Request access to your personal information.
  • Right to Rectification: Request correction of inaccurate or incomplete data.
  • Right to Erasure: Request deletion of your personal information (subject to legal requirements).
  • Right to Object: Object to the processing of your personal information for marketing purposes.
  • Right to Data Portability: Request transfer of your data to another service provider.
  • Right to Lodge a Complaint: File a complaint with your local data protection authority if you believe your rights have been violated.
To exercise these rights, contact us at info@jodyatravel.com. We may ask for proof of identity to verify your request.

CONTACT US

If you have any questions about this policy or wish to access, correct, or delete your personal information, please contact us at: Jodya Travel Email: info@jodyatravel.com This policy reflects our commitment to safeguarding your privacy. By using our services, you agree to the terms outlined in this policy.